Next Gen Consumer Insights

Consumer Insights

Unearth a new consumer base through 17 documentary films

Met with the challenges of a shifting action sports industry and competing new technologies, GoPro approached Archrival to uncover the consumers who were leveraging their products in ways they had never considered.

Expanding Consumer Use Cases

People typically categorize GoPro for a narrow sports action segment, but our research found new consumer segments actively using the product from musicians to global travel tribes to families with young children.

Archrival created a series of short ethnographic films (17 of them!), each of which illustrated an untapped market for GoPro.

The films dug into how and why each segment was drawn to specific product models, their process before, during and after usage, pain points, and the emotional relationship with the GoPro brand.

The films and data sparked new company-wide strategies around brand positioning, marketing, product innovation and consumer journeys.